JR Cigars: Good Customer Service
Posted by Uncle Moneybag$ on 07 Jul 2006 at 01:44 am | Tagged as: Non Leafy
JR inadvertently sent me a five pack of CAO Gold Robustos, instead of the box I ordered. After some initial hassle on the phone about sending the five pack back before shipping the box, they agreed to ship the box immediately–and they threw in the five pack for free. Nice to see a company that values its die hard customers. Kudos to JR.
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Meh. They sure could stand to have some better service. I’ve had tons of issues with poor cigars. It’s 50:50 depending on whom actually picks up the phone.